Terms of Use — CargoScreen

Provider: social.tech SIA · Reģ.nr. 40203514705 · registered office: Augusta Dombrovska iela 75 k-2-8, Rīga, LV-1015, Latvia Service: CargoScreen (cargoscreen.eu) Version: 1.0 · Effective date: 19 Aug 2026 Binding language: Latvian. This English text is the official translation. In case of divergence, the Latvian version prevails.

1. Definitions

In these Terms of Use ("Terms"):

• "Provider", "we", "us" — social.tech SIA, registration number 40203514705, a limited liability company incorporated in the Republic of Latvia.
• "CargoScreen", "Service" — the software-as-a-service cargo-screening and trade-compliance platform accessible at cargoscreen.eu, including the web application, the batch-screening tools, the API, PDF report generation, the watchlist function, and all related content and documentation.
• "User", "you" — any natural or legal person who registers for, accesses, or uses the Service.
• "Business User" — a User acting for purposes relating to its trade, business, craft, or profession (B2B).
• "Consumer" — a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of the Latvian Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums) and Directive 2011/83/EU.
• "Account" — the registered user account required to access paid functionality.
• "Verdict" — the indicative screening result produced by the Service (🟢 permitted / 🟡 conditional / 🔴 stop), together with reasons, references to primary legal sources, required-document lists, and, where generated, a PDF report.
• "Screening Data" — the data you enter or upload for screening (goods codes, descriptions, routes, counterparty details, uploaded files/manifests).
• "Subscription" — a recurring paid plan (currently Free, Pro, Team, or as published on the pricing page).
• "Disclaimer" — the disclaimer texts maintained by the Provider and forming an integral part of these Terms (see clause 4 and the disclaimer document referenced there).

2. Scope and acceptance

2.1. These Terms govern the legal relationship between the Provider and the User regarding access to and use of the Service. They constitute a binding agreement.

2.2. By registering an Account, ticking the acceptance box, or using the Service, you confirm that you have read, understood, and agree to these Terms, the Privacy Policy, the Cookie Policy, and (for paid plans) the Refund Policy. If you do not agree, do not use the Service.

2.3. If you accept these Terms on behalf of a legal person, you warrant that you are authorised to bind that legal person, which then becomes the User.

2.4. Where you use the Service as a Business User, the provisions specific to Consumers (in particular clauses 8.4–8.6 and the statutory withdrawal right) do not apply to you.

3. Description of the Service

3.1. CargoScreen is an information-processing tool. It aggregates publicly available regulatory data — including EU TARIC, EUR-Lex regulations, sanctions annexes and lists, national tariffs and classifiers of several jurisdictions (EU, Latvia, Ukraine, EAEU) — and presents that data in structured form. On the basis of the goods code, route, and (optionally) counterparty entered by the User, the Service returns an indicative Verdict with references to the underlying primary sources.

3.2. The Service organises data across informational layers: nomenclature (L1), measures such as duties, anti-dumping, CBAM, quotas (L2), sanctions annexes (L3), sanctioned entities (L4), and national taxes (L5). The exact scope of data available depends on the jurisdiction and the state of the underlying sources on the relevant date.

3.3. The Service may include automated classification of goods from textual descriptions using artificial-intelligence models (see clause 11).

3.4. The Service does not provide, and is not authorised to provide, legal advice, customs brokerage, compliance certification, tariff-classification rulings, or export-control licensing services. The Provider is not a customs agent, law firm, or competent authority.

4. Nature of the Service; disclaimer (fundamental term)

4.1. The Verdict is an indicative opinion based on the data entered by the User and the state of the database on the relevant date. It is not a decision of a customs authority, a binding tariff information (BTI/BOI), an authorisation to carry out a transaction or carriage, or a substitute for professional advice.

4.2. The User remains fully and solely responsible for the correct classification of goods, for compliance with applicable sanctions, prohibitions, licensing and conformity requirements, and for the accuracy of information declared to customs and other authorities. The decision to proceed with any transaction or carriage is taken by the User at the User's own risk.

4.3. In complex or borderline cases, or where the transaction value is high, the User is obliged to verify the result with a qualified customs specialist, a lawyer, or the competent authority (in Latvia — the State Revenue Service / Valsts ieņēmumu dienests), and, where applicable, to obtain a binding ruling.

4.4. The full text of the disclaimers (the "Disclaimer") is maintained by the Provider, forms an integral part of these Terms, and is displayed within the Service, in reports, and via the API. The Provider may update the Disclaimer wording; the current version is always accessible at {URL_DISCLAIMER}. The Disclaimer is a material and fundamental term: the pricing and the very availability of the Service are premised upon it.

5. Eligibility and account registration

5.1. You must be at least 18 years old and have legal capacity to enter into contracts.

5.2. You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account.

5.3. The Provider may refuse registration, or suspend or close an Account, where required to comply with law (including sanctions and export-control law — see clause 6), where registration information is false, or where these Terms are breached.

5.4. Accounts are personal to the User. Sharing credentials with third parties, or enabling third parties to access paid functionality other than through the API under a Team plan, is prohibited.

6. Sanctions, export control, and screening of Users

6.1. The Service concerns trade-compliance and sanctions data. The Provider itself operates a compliance policy, which forms part of these Terms and is published separately (the "Sanctions Policy", {URL_SANCTIONS_POLICY}).

6.2. The Provider does not onboard, and does not provide the Service to, persons established in or acting for the benefit of the Russian Federation, or to any person the provision of services to whom is prohibited or restricted under EU Regulation 833/2014 (including Article 5n), Regulation 765/2006, or other applicable restrictive measures. By registering, you represent and warrant that you are not such a person and that your use of the Service does not breach applicable restrictive measures.

6.3. The Provider may screen Users and their beneficial owners against applicable sanctions lists at onboarding and on an ongoing basis, and may request supporting information. The Provider may suspend or terminate access immediately, without refund of amounts attributable to the prohibited use, where a match or risk is identified or where continued provision would breach applicable law.

6.4. Anti-circumvention (Article 12, Regulation 833/2014). You must not use the Service to plan, facilitate, or attempt the circumvention of sanctions, prohibitions, or export-control measures. Where the Service withholds route alternatives because a goods-level prohibition applies, that suppression is deliberate and final; you must not seek, and the Provider will not provide, guidance on how to carry prohibited goods by an alternative route (see clause 7.3).

6.5. You are responsible for your own compliance with all export-control and sanctions obligations applicable to your activity. Nothing in the Service relieves you of that responsibility.

7. Acceptable use

7.1. You may use the Service only for lawful purposes and in accordance with these Terms.

7.2. You must not, and must not permit any third party to: (a) copy, scrape, harvest, bulk-download, or systematically extract the Service's data or content except through functionality expressly provided for that purpose (e.g. the API under a Team plan and within its limits); (b) resell, sublicense, redistribute, or make the Service or its output available to third parties as if it were the third party's own service, or present a Verdict to third parties as legal or customs advice; (c) remove, obscure, or alter the Disclaimer, source references, snapshot date, or any confidence indicator when reproducing a Verdict or report; (d) reverse-engineer, decompile, or attempt to derive the source code or underlying database structure, except to the extent this restriction is prohibited by law; (e) interfere with, overload, or disrupt the Service, circumvent rate limits or access controls, or probe the Service's security without authorisation; (f) upload malware, or unlawful, infringing, or grossly offensive content; (g) use the Service to develop a competing product or database; (h) use automated means to create accounts or to access the Service other than the documented API.

7.3. Circumvention content. Consistent with clause 6.4, you must not use any support channel, chat, or contact function to solicit advice on carrying prohibited goods, evading restrictive measures, or defeating the anti-circumvention suppression built into the Service. Such requests will be declined and may result in suspension.

7.4. API terms (Team plan). API access is subject to the published rate limits and to any technical documentation. The Disclaimer fields returned in each API response must be preserved and displayed wherever the Verdict is shown to an end user. You are responsible for your end users' use of results obtained through your integration.

7.5. The Provider may investigate suspected breaches and may suspend access immediately where necessary to protect the Service, other users, or third parties, or to comply with law.

8. Plans, fees, billing, and cancellation

8.1. Plans. The Service is offered on a free plan and on paid Subscriptions (e.g. Pro, Team), with features and prices as published on the pricing page at the time of purchase. The Provider may change plans and prices prospectively (clause 8.7).

8.2. Payment. Paid Subscriptions are billed in advance through our payment processor (Stripe). By subscribing, you authorise recurring charges to your payment method for each billing period until cancellation. You must provide valid, current payment details.

8.3. Taxes. Prices are stated exclusive of VAT unless indicated otherwise. VAT is applied according to applicable law. For Business Users in other EU member states who provide a valid VAT identification number, the reverse-charge mechanism may apply. You are responsible for any taxes arising from your use other than the Provider's income taxes.

8.4. Auto-renewal and cancellation. Subscriptions renew automatically for successive periods of the same length unless cancelled before the renewal date. You may cancel at any time through your Account; cancellation takes effect at the end of the current paid period, and you retain access until then.

8.5. No refund of the current period (default rule). Except where mandatory law provides otherwise (in particular the Consumer withdrawal right in clause 8.6 and the Refund Policy), fees already paid for the current period are non-refundable upon cancellation, and the Provider does not provide partial or pro-rata refunds for unused time within a paid period. Full details are in the Refund Policy ({URL_REFUND_POLICY}), which forms part of these Terms.

8.6. Consumer statutory withdrawal right. If you are a Consumer, you have a statutory right to withdraw from a distance contract within 14 days, subject to the conditions and exceptions in the Refund Policy and in Article 16 of Directive 2011/83/EU as implemented in Latvia. For one-off purchases fully performed with your prior express consent, this right may be lost; for ongoing Subscriptions, if you request immediate performance and then withdraw within 14 days, you pay a proportionate amount for the service already provided and the balance is refunded. The Refund Policy sets out the mechanics and the model withdrawal form.

8.7. Price and plan changes. The Provider may change fees and plan features. Changes take effect from the next billing period and will be notified at least 30 days in advance to the email associated with your Account. If you do not accept a change, you may cancel before it takes effect; continued use after the effective date constitutes acceptance.

8.8. Failed payments. If a recurring charge fails, the Provider may retry, and may suspend or downgrade paid functionality until payment is made. Persistent non-payment may lead to termination.

9. Term, suspension, and termination

9.1. These Terms apply from acceptance until the Account is closed.

9.2. You may stop using the Service and close your Account at any time (subject to clause 8 for paid periods).

9.3. The Provider may suspend or terminate access, with immediate effect where necessary: (a) for material breach of these Terms; (b) where required by law, including sanctions/export-control law (clause 6); (c) to protect the security or integrity of the Service; or (d) on 30 days' notice for convenience, in which case any prepaid, unused fees for periods after the effective date of termination will be refunded pro rata.

9.4. On termination, your right to use the Service ceases. Provisions that by their nature survive (including clauses 4, 6, 10, 12, 13, 14, 17) survive termination. Data handling on termination is governed by the Privacy Policy.

10. Intellectual property and data rights

10.1. Provider's rights. The Service, its software, design, structure, the selection, arrangement, and compilation of the underlying data, and all related intellectual-property rights, belong to the Provider or its licensors. The underlying primary regulatory data originates from public sources and is not owned by the Provider; the Provider claims rights in its compilation, enrichment, and presentation, and in the database as a whole (including any sui generis database right).

10.2. Licence to you. Subject to these Terms and payment of applicable fees, the Provider grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service and to use Verdicts and reports for your own internal business or personal purposes. This licence does not permit the activities prohibited in clause 7.

10.3. Your content. You retain rights in the Screening Data you submit. You grant the Provider a licence to process that data as necessary to provide the Service, to generate Verdicts and reports, to maintain the audit-trail snapshot (screen_log), and to improve the Service in aggregated or de-identified form. Processing of personal data is governed by the Privacy Policy and, for Business Users acting as controllers, by the Data Processing Agreement ({URL_DPA}).

10.4. Feedback. If you provide feedback or suggestions, the Provider may use them without restriction or obligation to you.

11. Automated classification and use of AI (transparency)

11.1. The Service may use artificial-intelligence models to classify goods from textual descriptions and to assist with file/manifest interpretation. Where a result is produced with the assistance of AI classification, this is indicated to you together with a confidence indicator. You are interacting with an automated system in these features.

11.2. Automated classification is informational only. A legally binding classification is given solely by a Binding Tariff Information (BTI) decision issued by customs. Where the model's confidence is below the applicable threshold, no Verdict is issued and the item is flagged as requiring manual review.

11.3. The Verdict is an aggregation of public regulatory data and rules; it does not constitute a solely automated decision producing legal effects concerning a data subject within the meaning of Article 22 GDPR, and it is not a profiling decision about any individual. See the Privacy Policy for details.

11.4. This clause is intended to satisfy applicable transparency obligations, including Article 50 of Regulation (EU) 2024/1689 (AI Act) as it applies from 2 August 2026.

12. Warranties and disclaimers

12.1. The Provider will use reasonable skill and care to source data from primary sources and to keep it reasonably current, but the Service is provided "as is" and "as available".

12.2. To the maximum extent permitted by law, the Provider does not warrant that: (a) the data is complete, accurate, error-free, or up to date at any given moment (there may be a lag between publication of a rule in the official source and its reflection in the Service); (b) any Verdict is correct or fit for a particular purpose; (c) the Service will be uninterrupted, secure, or free of defects. Regulatory data changes frequently and the Provider does not control the primary sources.

12.3. Nothing in this clause excludes or limits statutory guarantees that cannot be excluded under mandatory law, including the mandatory rights of Consumers (clause 12.4).

12.4. Consumers. If you are a Consumer, you have statutory rights regarding the conformity of digital services under Latvian law and Directive (EU) 2019/770, which these Terms do not affect. This clause 12 does not limit those rights.

13. Limitation of liability

13.1. This clause allocates risk between the parties and is reflected in the pricing of the Service. Read together with clauses 4 and 12.

13.2. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; the mandatory rights of Consumers; and any liability that applicable law does not permit to be limited (including, where applicable, administrative fines or penalties).

13.3. Subject to clause 13.2, the Provider is not liable for: (a) any decision the User makes on the basis of a Verdict; (b) customs penalties, seizures, demurrage, secondary-sanctions exposure, delays, or fines suffered by the User or third parties; (c) errors, omissions, or lags in the underlying regulatory data; (d) indirect, incidental, special, consequential, or punitive damages; (e) loss of profits, revenue, goodwill, business, anticipated savings, or data; in each case however arising, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility.

13.4. Subject to clause 13.2, the Provider's total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort, or otherwise, is limited to the total fees paid by the User to the Provider for the Service in the 12 months immediately preceding the event giving rise to the claim (or, for Users on the free plan, to EUR 100).

13.5. Consumers. If you are a Consumer, clauses 13.3 and 13.4 apply only to the extent permitted by mandatory consumer-protection law; they do not deprive you of rights you have under that law, and the Provider remains liable for damage caused by its breach in accordance with mandatory law.

13.6. Any claim must be brought within 12 months of the User becoming aware, or reasonably ought to have become aware, of the facts giving rise to it, to the extent this limitation is permitted by law (this limitation does not apply to Consumers where mandatory law provides a longer period).

14. Indemnity (Business Users)

14.1. If you are a Business User, you will indemnify and hold harmless the Provider against claims, losses, and reasonable costs (including legal fees) arising from: (a) your breach of clauses 6 or 7; (b) your use of Verdicts or reports in dealings with third parties; (c) your infringement of third-party rights or applicable law through your use of the Service. This clause does not apply to Consumers.

15. Changes to the Service and to these Terms

15.1. The Provider may modify, add, or discontinue features of the Service, provided that material degradation of a paid plan during a paid period will not be made without a reasonable remedy (such as a pro-rata refund).

15.2. The Provider may amend these Terms. Material changes will be notified at least 30 days in advance to the email associated with the Account and/or in-app. Where a change reduces your rights, you may terminate before it takes effect; continued use after the effective date constitutes acceptance. Non-material changes (e.g. clarifications, contact details) may take effect on publication.

16. Force majeure

16.1. The Provider is not liable for failure or delay caused by events beyond its reasonable control, including outages of infrastructure providers, changes in or unavailability of primary data sources, acts of authorities, network failures, or force majeure. This clause does not affect the Consumer's mandatory rights or the right to a refund for services not provided.

17. Governing law and disputes

17.1. Governing law. These Terms and any non-contractual obligations arising from them are governed by the law of the Republic of Latvia, without prejudice to mandatory consumer-protection rules of the country of a Consumer's habitual residence within the EU.

17.2. Business Users. Disputes between the Provider and a Business User are subject to the exclusive jurisdiction of the courts of the Republic of Latvia (Rīga), unless mandatory law provides otherwise.

17.3. Consumers — amicable resolution and ADR/ODR. If you are a Consumer, you may first contact us at support@cargoscreen.eu to resolve the matter. You may also address the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, ptac.gov.lv) or use the EU Online Dispute Resolution platform where available. A Consumer may bring proceedings in the courts of their EU country of habitual residence. Complaints to the Latvian authorities and courts are handled in Latvian.

18. Miscellaneous

18.1. Severability. If any provision is held invalid or unenforceable, the remainder continues in effect, and the invalid provision is replaced by a valid one that comes closest to its intended economic and legal purpose.

18.2. No waiver. Failure to enforce a provision is not a waiver of it.

18.3. Assignment. You may not assign these Terms without the Provider's consent. The Provider may assign or transfer these Terms in connection with a merger, acquisition, or transfer of assets, provided your rights are not diminished.

18.4. Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, Sanctions Policy, the Disclaimer, the DPA (where applicable), and the pricing page, constitute the entire agreement between the parties regarding the Service.

18.5. Language. The binding version of these Terms is the Latvian version. Translations are provided for convenience; in case of divergence, the Latvian version prevails.

18.6. Notices. Notices to you are sent to the email associated with your Account. Notices to the Provider are sent to support@cargoscreen.eu or to the registered office above.

19. Contact

social.tech SIA Reģ.nr. 40203514705 Augusta Dombrovska iela 75 k-2-8, Rīga, LV-1015, Latvia E-mail: support@cargoscreen.eu Bank: Citadele AS · SWIFT PARXLV22 · IBAN LV03PARX0031584640001

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